Quality Assurance – ISO 9001:2015




Each product should be a recommendation for new business and should satisfy high-level requirements of Customers. Reputation of the quality of products offered on domestic and foreign markets should grow from year to year.

I hereby commit:

• to communicate Customer orientation and the importance of observing regulatory requirements to all employees;

• to establish the Company’s policy and ensure the setting up of quality objectives;

• to conduct Management Reviews;

• to ensure resource availability;

• to satisfy the demands of all interested parties, starting with Customers and continuously improve the effectiveness of the Quality Management System;

• to train all staff in view of the achievement of quality objectives;

• to analyze the Quality Management System whenever necessary;

• to make regular reviews of the Quality Policy and analyze the stage of achieving the Company’s objectives;

• to make available human and material resources to maintain the Quality Management System, through the implementation and compliance with the Quality Manual and procedures in accordance with SR EN ISO 9001:2015 standard;

• to maintain the proper functioning of the Quality Management System, in the whole structure of the Company, according to the provisions of SR EN ISO 9001:2015 standard, a system capable to ensure the achievement of quality objectives;

• to ensure continuous communication with Customers and analyze all information for Customer satisfaction assessment;

• to make sure all personnel is properly informed and motivated with regard to quality;

• to make sure that analyzing, identifying, providing and maintaining the infrastructure needed to achieve product and service delivery is carried out in optimal conditions;

• that continuous improvement of the Quality Management System is made in accordance with the requirements of ISO 9001:2015 standard.

The implemented system is established in accordance with ISO 9001:2015 requirements and national laws and regulations, including those stipulated by contract.

This statement-commitment is communicated to all employees and will be periodically reviewed for its continuous suitability.

Through this document, the Management ensures that all employees perform their duties in accordance with the requirements of this Manual in their area of responsibility.

In order for our organization to have sustainable development, we considered the following interested parties: Customers, Employees and Shareholders, establishing the following general objectives:

• Customer focus and gaining of new market segments through an optimal approach to their requests, timeline observance and confidence increase in our products.

• Ensuring continuous quality of products made by our employees through their qualification, training and motivation.

• Turnover increase and profit gaining through productivity improvement and loss reduction.

17 January 2017
Bente Vangsnes




Fiecare produs trebuie sa fie o recomandare pentru noi afaceri si trebuie sa satisfaca cerintele de inalt nivel ale clientilor. Reputatia calitatii produselor oferite pe pietele interne si externe trebuie sa creasca de la an la an

Prin aceasta declaratie ma angajez
• sa comunic angajatilor orientarea catre client si importanta respectarii cerintelor reglementate;

• sa stabilesc politica Companiei si sa asigur stabilirea obiectivelor calitatii;

• sa conduc analizele managementului;

• sa asigur disponibilitatea resurselor;

• sa satisfac cerintele tuturor partilor interesate, incepand cu clientul si sa imbunatatesc continuu eficacitatea sistemului de management al calitatii;

• sa instruiesc intregul personal, pentru realizarea obiectivelor calitatii;

• sa analizez sistemul de management al calitatii ori de cate ori este necesar;

• sa revizuiesc periodic politica in domeniul calitatii si sa analizez stadiul realizarii obiectivelor propuse;

• sa aloc resursele umane si materiale pentru mentinerea sistemului de management al calitatii, in punerea in practica si respectarea manualului si a procedurilor calitatii in conformitate cu standardul SR EN ISO 9001:2015;

• sa mentin in buna functiune sistemul de management al calitatii, la nivelul intregii structuri a societatii, conform cu prevederile standardelor SR EN ISO 9001:2015, sistem care sa asigure atingerea obiectivelor in domeniul calitatii;

• sa asigur o comunicare continua cu clientii si sa analizez informatiile pentru evaluarea satisfactiei acestora;

• sa ma asigur de informarea si motivarea pentru calitate a personalului;

• sa ma asigur ca analizarea, identificarea, asigurarea si mentinerea infrastructurii necesare prestarii serviciilor si realizarii produsului, se fac in conditii optime;

• ca imbunatatirea continua a sistemului de management al calitatii sa se faca in conformitate cu cerintele standardului ISO 9001:2015.

Sistemul implementat este stabilit in conformitate cu cerintele ISO 9001:2015 precum si cu legislatia si reglementarile nationale, inclusiv cele stipulate prin contracte

Aceasta declaratie-angajament este comunicata tuturor salariatilor si va fi analizata periodic pentru adecvarea ei

Prin acest document, conducerea garanteaza ca toti salariatii isi indeplinesc functiile in conformitate cu cerintele acestui manual in zona lor de responsabilitate

Pentru ca organizatia noastra sa aiba o dezvoltare durabila, am luat in considerare urmatoarele parti interesate: clientii, angajatii si actionarii, stabilind urmatoarele obiective generale

Orientarea catre client si cucerirea unor noi segmente de piata printr-o abordare optima a cererilor acestora, a respectarii termenelor si a cresterii increderii in produsele noastre

Asigurarea continua a calitatii produselor realizate de angajatii nostri prin calificarea, instruirea si motivarea acestora.

Cresterea cifrei de afaceri si obtinerea de profit prin imbunatatirea productivitatii si micsorarea pierderilor

17 Jan. 2017
Bente Vangsnes